Rules for eCommerce One-Stop Service

 

This service is available only to registered users who agree to and accept the User Agreement, Transaction Service Agreement, and Trade Assurance Service Rules of Alibaba.com. If users continue to use the eCommerce One-Stop Service, they are deemed to have agreed to be bound by and comply with relevant service agreements and rules as well as all other related rules of Alibaba.com.

The Rules for eCommerce One-Stop Service ("the Rules" hereinafter) apply to suppliers who have registered or are residing in mainland China and overseas buyers who have entered into, among others, this Transaction Service Agreement with the suppliers.

 

  1. Definitions

1) eCommerce One-stop Service refers to a service under which suppliers provide one-stop services, such as quick sample shipment, brand customization, quality assurance, product labeling, and direct shipment to the overseas warehouses that are designated by buyers and agreed by the suppliers, to buyers who buy products with the "eCommerce One-stop Service" label on Alibaba.com.

2) Direct shipment to overseas warehouse: Suppliers undertake to directly ship products from the overseas warehouses that are designated by buyers and agreed by the suppliers.

 

3) Brand customization: Suppliers undertake to provide product customization service of the minimum order quantity (MOQ) they preset, and to send free pictures or videos of product samples to buyers for confirmation through the visualization tool of the eCommerce One-Stop Service.

Quality standard: 800×800 or 1,000×1,000 high definition pictures or MP4 videos that allow buyers to verify whether the customized products satisfy the customization requirements.

 

4) E-commerce resource pack: Suppliers undertake to provide free pictures or videos of products ordered by buyers for their convenience of posting products on e-commerce platforms, and submit the proof of sending the resource pack by using the visualization tool of the eCommerce One-Stop Service, for example, the screenshots of suppliers sending the e-commerce resource pack to buyers through Alibaba communication tools.

5) Product labeling: Suppliers undertake to, in accordance with the requirements agreed by the parties, affix warehouse barcodes to internal packages (minimum sales unit) and outer cartons or pallets, and upload the corresponding pictures or videos by using the visualization tool of the eCommerce One-Stop Service. Quality standard: 800×800 or 1,000×1,000 high definition pictures or MP4 videos that allow buyers to verify whether each product, outer carton, or pallet has been properly labeled. The suppliers shall also, as far as practically possible, provide pictures showing that each product label and outer carton label can be successfully scanned.

Example pictures:

   

 

6) Quality assurance: Suppliers undertake to, in accordance with the product acceptance criteria agreed by and between the parties, inspect products in terms of appearance, specifications, and quantity, and ensure products to be shipped fully comply with the acceptance criteria. Suppliers shall also upload the product inspection pictures or video by using the visualization tool of the eCommerce One-Stop Service. Quality standard: 800×800 or 1,000×1,000 high definition pictures or MP4 videos that allow buyers to verify whether the suppliers or third-party organizations have conducted quality assurance procedures on products they ordered. Example pictures:

 

  1. Supplier entry conditions of eCommerce One-Stop Service

1) The supplier has not engaged in any other acts that are forbidden by laws and regulations.

2) The supplier must be able to provide services and meet at least one of the following requirements:

  • The supplier has supplied products to sellers of e-commerce platforms before, and can provide agreements or contracts concerning the supply of such products for authentication, and products covered in these contracts must still be available for sale on overseas e-commerce platforms.
  • The supplier has supplied products to sellers of e-commerce platforms before, and can provide samples with customized logos. Products that are the same as these samples must still be available for sale on overseas e-commerce platforms.
  • The supplier can provide SKU labels of previously supplied products or warehousing labels of overseas warehouses, and the SKU code or the warehousing barcode must be corresponding to products that are available for sale on overseas e-commerce platforms.

 

  1. Transaction contract

Transaction contracts or applications between the parties must still be trade assurance transaction contracts concluded in accordance with requirements of Alibaba.com. The following content must be specified in the contracts:

  • Shipment conditions agreed by the parties;
  • Quality standard, including the package labeling standard and acceptance criteria, agreed by the parties.

 

  1. Guarantee of eCommerce One-Stop Service

The content guaranteed in the eCommerce One-Stop Service is as follows:

  • Where the supplier fails to fulfill or fully fulfill one or multiple service commitments under the eCommerce One-Stop Service, the supplier undertakes to pay the buyer 10% of the order amount as the default penalty (no less than USD 50 and no more than USD 200), to the extent that the supplier compensates the buyer under the same order once only. The parties agree that, where either party files a complaint with Alibaba and uses the dispute resolution service provided by Alibaba.com, Alibaba shall have the right to independently resolve the dispute based on the corresponding evidence after receiving a valid complaint. In the case of default of the supplier according to judgment of Alibaba, the supplier shall pay the default penalty through cash transfer to the designated account of the buyer within three days after the determination of the responsibility. Where the supplier fails to pay the default penalty within this period, Alibaba may directly deduct the penalty amount from the security deposit of the supplier (if the supplier has paid in the security deposit) or use its own fund to compensate the buyer on behalf of the supplier. The supplier shall make up the deficient amount of the security deposit or repay Alibaba.com the amount that Alibaba has paid on its behalf within fifteen days after the deduction or payment. Where the supplier fails to repay Alibaba.com the said amount, Alibaba.com has the right to take recourse against the supplier.
  • Under the eCommerce One-stop Service, the supplier, instead of Alibaba or any third party, is the subject that undertakes commitments of the service contract to the buyer and performs the obligations thereof.

 

  1. Dispute resolution

1) In the event of any dispute arising under the eCommerce One-stop Service, a buyer may apply for assurance in accordance with the Rules for Dispute Determination in Connection with Trade Assurance Services as specified in the Trade Assurance Services Rules after the transaction contract comes into effect. The buyer may decide to apply for eCommerce One-stop Service assurance only to obtain such assurance in accordance with the Rules, or apply for both the trade assurance service and the eCommerce One-stop Service assurance to obtain double assurance.

2) Any disputes arising between the buyer and the supplier from other matters of the trade assurance transaction shall be resolved in accordance with the Trade Assurance Services Rules and other rules on Alibaba.com.

 

  1. Disclaimer

Apart from the disclaimer as specified in the Trade Assurance Services Rules, a buyer that falls under any of the following circumstances will not be entitled to the eCommerce One-stop Service:

1) The supplier cannot provide the service according to the time limit as specified herein or cannot provide the service for reasons attributable to the buyer (including but not limited to the case that the buyer cannot be reached, modification of the application content or the logistics information, or refusal to provide the packaging label information, make payment, or take delivery).

2) The supplier cannot provide the service according to the time limit it promises or cannot provide the service as a result of Force Majeure (an objective situation or event that cannot be foreseen, avoided or overcome by the parties at the time of conclusion of the contract, including but not limited to natural disasters such as typhoons, heavy rains, hailstorms, earthquakes, tsunamis, floods, volcanic eruptions, and landslides, unusual events such as wars, armed conflicts, disturbances, riots, fires, explosions, toxic spills, and serious epidemics, and government actions such as regulation, expropriation and requisition.

 

  1. Termination of the eCommerce One-stop Service

1) The supplier no longer meets the entry conditions.

2) The supplier has received 3 or more valid complaints in a month under the eCommerce One-stop Service.

3) The supplier fails to repay Alibaba.com the amount that the latter has paid on its behalf as compensation to the buyer or fails to make up the deficient amount of the security deposit within 10 days after being demanded to do so.

Repayment information:

Beneficiary: Alibaba (China) Network Technology Co., Ltd.

Account No.: 571900288010806

Beneficiary Bank: China Merchants Bank Hangzhou Branch Qiantang Sub-Branch

 

  1. Miscellaneous

1) Alibaba will improve and modify these Rules from time to time based on the actual implementation of the eCommerce One-stop Service, and publish the modified rules on Alibaba.com. The modified rules will come into effect on the designated date (if any) or on the date of publicity.

2) For the purpose of the Rules, "Alibaba" refers to the operator of Alibaba.com.

3) Either party that has an objection to the Rules shall stop using the eCommerce One-stop Service immediately, and notify the other party and Alibaba. If the supplier signs and performs the transaction contract and/or applies for using the eCommerce One-stop Service, it shall be deemed to have accepted and agreed to the Rules.