What is #SuperSeptember?
#SuperSeptember is one of Alibaba.com’s biggest sales events of the year.
50% off Inspection Services
Alibaba.com does inspection now?
Not exactly. The inspection services are offered by two top professional inspection companies who will assign the inspectors to visit the manufacturing facilities in China and prepare reports including pictures to verify that the goods being produced and shipped are up to standard.
Is there any time limit for this offer?
This offer is only available to the first 1200 orders during Alibaba.com’s #SuperSeptember promotion, first-come, first-served.
Where can you check the inspection status?
After the initial payment has been received, the inspection order will be generated and inspection status can be checked online on the Trade Assurance order detail page.
What is the Turn Around Time for the inspection?
You should book the inspection at least three working days in advance, and inspection report can be completed and uploaded online within 2 working days after the inspection.
50% off Alibaba.com Air Express (available from Shenzhen warehouse)*
What is Alibaba.com Air Express?
Alibaba.com Air Express is a warehouse-to-door express service for shipments from China to the U.S. Get faster and cost-effective express shipping without paying premium prices.
Are there any discounts on shipping for Super September?
Yes! 50% off shipping fees when you ship via Alibaba.com Air Express (up to US $30), for Trade Assurance orders
How to qualify for this discount promotion？
Step 1: Go to Alibaba.com and find products that support “Alibaba.com Air Express' shipping
Step 2: Set product quantity
Step 3: Choose Alibaba.com Air Express and enter your US zip code
Step 4: Click "Start Order" button, complete order and finish payment before September 30, 2018 at 11:59:59 PM PDT.
Step 5: The order must be shipped by October 31, 2018 11:59:59 PM PDT
50% off Alibaba.com Ocean Shipping
Are there any requirements on cargo dimension or categories of the products being shipped?
LCL is available to general goods. It should not be used for anything fragile, liquid, dangerous, unpackaged, or chemical.
FCL is only available to non-hazardous goods and standard container (Out of gauge and reefer cargo are not acceptable).
Call our Buyer Success Team at 888-567-0431 or email firstname.lastname@example.org to get a quote.
Can you arrange FBA delivery?
Yes, our LCL services can deliver to 166 frequently used FBA warehouses addresses and our FCL services can deliver to 219 frequently used FBA warehouses addresses.
What credit is available during Super September?
If you take your first business loan through Kabbage® between September 4 and September 30, 2018, you’ll receive a credit of up to $100 toward your first month’s loan fees. Offer is only available for the first 1,500 customers.
Who is eligible for this credit?
The first 1,500 registered members of Alibaba.com that take their first loan through Kabbage between September 4 and September 30, 2018 are eligible. There is no minimum loan amount requirement. Available to U.S. customers only.
How does it work?
The credit will automatically be applied to your first month’s loan fee. The credit will be reflected in your monthly statement.
What is “Bargain Buys”?
“Bargain Buys” is a page where promotional products for the following eight categories are displayed and updated on a daily basis:
- Consumer Electronics
- Home & Garden
- Beauty & Personal Care
- Timepieces, Jewelry, Eyewear
- Fashion Accessories
- Sports & Entertainment
- Home Appliances
All benefits for related products (e.g., discounted prices and low MOQ) expire after seven days. For example, the validity period for a product going online on 5 September will be from 5 September, 2018 00:00:00 to 11 September, 2018 23:59:59 PDT. As all products available under “Bargain Buys” are limited availability, checking the page regularly is recommended.
What does “Last-30-day great price” mean？
This is a discounted price for a product set by the seller that is lower than any of its previous average transaction pricethe past 30 days.
What does “Low MOQ” mean？
“Low MOQ” refers to a discounted price for a product set by the seller that has low MOQ compared to the current market rate.
What does “Short dispatch time” mean？
The seller guarantees the product will be shipped within 15 working days of receiving payment.
Can I purchase any quantity of promotional products I want?
If a seller sets a purchasing quantity limit per buyer for a product, buyers can only purchase an amount equal to or under the set limit. Buyers can purchase extra quantities for the original price and MOQ. You can view the exact limit on the product details page.
What does it mean when I receive an alert saying “The supplier has set a limit of ## discounted products per buyer. Contact the supplier to request more products.”?
It means the seller set a purchasing quantity limit per buyer for the product. Your selected purchase quantity exceeds the set limit. Contact the seller directly to negotiate and adjust your limit.
What does it mean when I receive the message, “You have reached the purchase limit for this discounted product: ##. You can still purchase this product for the original price and MOQ.”
It means the seller set a purchasing quantity limit per buyer for the product. Your selected purchase quantity exceeds the set limit. However, you can still purchase extra quantities for the original price and MOQ. Purchase quantity limits can be viewed on the ‘Product Details” page.
What does it mean when I receive the message “This product is no longer available at a discounted price. You can still order it with the original price.”?
Each discounted product on the Bargain Buys page has limited stock. If a product is out-of-stock, it cannot be purchased at the discounted price and MOQ, but it can be purchased in extra quantities for the original price and MOQ. You can view the amount of available stock for a product on the product details page.
Which brands are available under the Brand Zone?
Currently, the Brand Zone is made up of online stores for 50 different Chinese brands that are managed by the brand owners or their authorized parties. The suppliers for each brand have independent R&D and design capabilities.
What benefits does the Brand Zone provide?
All products displayed in the Brand Zone are guaranteed by their sellers to be in stock and have the ability to be dispatched within 24 hours. Brand Zone products are also selected based on their high quality, operational & performance capabilities, and their potential for offering future services.
Are all Brand Zone products free shipping?
Please review the product page for specific shipping information.
Can I purchase these products online without contacting sellers?
Yes. Brand Zone products are guaranteed by their sellers to be in stock and available through online order.
Can Brand Zone products be customized?
Please contact sellers directly to confirm customization options.
Does the Brand Zone only feature 3C products?
Currently, most products are 3c products, there are also some home, sports and led lights products. Other categories may be available very soon.
What are "Weekly Deals"? What are their benefits to buyers?
Weekly Deals is a page of limited-time offers, featuring discounts of up to 30% or more on various product categories. You can find and purchase discounted wholesale-products instantly. You can set reminders for upcoming discounts by clicking the subscribe button under "Upcoming Deals." A system APP-Push-Reminder is sent to you when the next week's deal begin.
*Note: Currently, "7 Days Dispatch" service is available for some of discounted products in Weekly Deals.
How do I place an order in “Weekly Deals”?
Step 1: Select the product you want, and then click “Start Order” on the product details page.
Step 2: Select the model, color, size and quantity for your product, and then click “Continue.”
Step 3: Confirm your order details and click the “Place Order” button.
Step 4: Add a credit card to pay for the order, or use T/T to pay your order as soon as possible.
How do I pay for my trade assurance order (steps and common inquiries)?
Currently, there are three payment methods available for Trade Assurance order: Credit Card (Visa/Master Card), e-Checking and T/T (telegraphic transfer; also known as bank transfer).
If you want to pay for the order via other payment method, I am afraid that the order will not be protected under Alibaba.com Trade Assurance service.
How do I negotiate and confirm order details with suppliers on the “Weekly Deals” page?
All products listed on “Weekly Deals” are managed directly by their related suppliers. If you want to contact the supplier directly for product or order information, please try the following methods on the product details page:
Step 1: Query the supplier directly by clicking the “Chat” button.
Step 2: Click "Supplier Profile" to view the supplier's page. You can contact the supplier via the telephone number displayed at the bottom of their page, or click the "Send Inquiry" or "Chat Now" buttons to message them.
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