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Messaging System Service Update

This version of TradeManager will be no longer supported by Alibaba.com from December 31, 2018.


You can download Alibaba.com App to experience real-time translation and use our complete communication solution or use web version of

TradeManager(It is a browser-based version,you don't need to download. ).

To improve communication experience in the website,Lite Messenger will be launched soon.


【Downlaod Alibaba.com App to experience the messaging service

Messenger is an easy to use messaging system on Alibaba.com APP which enables buyers and suppliers to communicate instantly and all communication records will be saved for future reference.

1. Multiple means of communication: Buyers could send Instant Messages、Video/Voice Calls、Files to the suppliers.

2. Real-time Translation: Buyers could send the messages with Real-Time Translation

3. Order and Pay in Messengers: Buyers can place order and make payment directly in messengers.

4. Full Protection: All communication records are saved in Messengers in case of any dispute in the future.


See How It Works


Get The App



【Use Web Version Of TradeManager

1、What is the web version of TradeManager?

The web version of TradeManager is a simple browser-based version of desktop TradeManager. Web TradeManager allows you to communicate instantly with suppliers

on Alibaba.com. You could find the chat history within 365 days. Web Trade Manager is launched when you contact a supplier by clicking Chat Now.

2、How to use the web version of TradeManager?

Please sign into your account and click on the TradeManager icon at the right corner as below.






Always keep your communication and transactions on Alibaba.com website or app. Communication and transaction records will form the basis of dispute resolutions.



If you have any problems or suggestions,please leave messages to us. https://survey.alibaba.com/survey/kgQ04iHFT