Terms and Conditions for the March Expo 2021

New Buyer Free Shipping

(“Terms and Conditions”)

These Terms and Conditions shall apply to the “New Buyer Free Shipping” promotional campaign as part of the March Expo event run on Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

1. The Promotion: During the Promotion Period (as defined in Clause 2), any New Buyer (as defined in Clause 4) who satisfies the requirements shall be entitled to free shipping with specific shipping carriers, up to a maximum amount of US$40 or US$100 depends on the shipping carrier and product value that applies to the specific Purchase Order (as defined in Clause 6) (“Promotion”).

2. Promotion Period: The Promotion commences from March 1, 2021 at 00:00:00 Pacific Standard Time (PST) until March 31, 2021 at 23:59:59 Pacific Daylight Time (PDT) (the “Promotion Period”).

3. Promoter: The promoter of this Promotion is Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 8 Shenton Way, #45-01 AXA Tower, Singapore 068811 (“com”).

4. Availability: This Promotion is available on the Alibaba.com website, Alibaba.com mobile site, Alibaba iPhone and Android app, as well as Android Pads.

5. Eligible Participant: You must be a new buyer that has not been placed any purchase orders on Alibaba.com and there is no payment record under your account (the “New Buyer”). Notwithstanding that, any person who is an employee, officer and/or director of the Promoter (including his/her immediate family members, agents, any corporate entity in which he/she is a shareholder, director and/or employee, and, such corporate entity’s affiliates and subsidiaries) shall not be eligible to participate in this Promotion.

6. Promotion-specific Rules:

• Any New Buyer who complies with the following requirements shall be eligible to participate in the Promotions for their first purchase order (the “Purchase Order”):

• The New Buyer shall select products with “Free Shipping” tag and make sure the total product value exceeds US$30 or US$1000 depends on shipping carriers.

When a New Buyer first places the Purchase Order

1. with one of the Nine Alibaba.com Selected Shipping Carriers and to the shipping destination within the Forty Selected Countries; OR
2. with one of the Eight Alibaba.com Selected DDP Shipping Carriers and to the shipping destination within the Thirty-Four DDP Countries and Regions; AND
3. the product value (excluding duties and taxes as may be levied by custom authorities and, any other third-party fees and expenses) exceeds US$30,

this first order is eligible for the free shipping promotion, subject to a maximum rebate amount of US$40.

When a New Buyer place the Purchase Order with one of the Eight Alibaba.com Selected DDP Shipping Carriers, and the product value (excluding duties and taxes as may be levied by custom authorities and, any other third-party fees and expenses) exceeds US$1000, this Purchase Order is eligible for the free shipping promotion, subject to a maximum rebate amount of US$100.

The Nine Alibaba.com Selected Shipping Carriers are:

Alibaba.com Parcels (3C)

Alibaba.com Parcels (Beauty)

Alibaba.com Parcels

Alibaba.com Parcels (EU&US&CA)

Alibaba.com Parcels (>20KG)

Alibaba.com Air Express

JYC FedEx Express

Duowei DHL Express

Alibaba.com Southeast Asia Line

The Forty Selected Countries that applicable to the Nine  Alibaba.com Selected Shipping Carriers are: United States, United Kingdom, Canada, Australia, Germany, Mexico, France, Netherlands, South Korea, Philippines, Japan, Italy, Saudi Arabia, Spain, Thailand, Singapore, UAE, Malaysia, Israel, South Africa, Poland, Colombia, New Zealand, Indonesia, Switzerland, Sweden, Belgium, Ireland, Denmark, Turkey, Norway, Ukraine, Vietnam, Austria, Czech Republic, Hungary, Portugal, Finland, Cambodia, and Greece.

The Eight Alibaba.com Selected DDP Shipping Carriers are:

Ocean+Truck Delivery (DS)

Ocean+Truck Delivery (TWTH)

Ocean+Express Delivery (DS)

Ocean+Express Delivery (TWTH)

Alibaba.com Truck+Express Delivery（Europe)

Alibaba.com Southeast Asia Line

Alibaba.com Ocean+Express

Rail+Express Delivery

The Thirty-Four DDP Countries and Regions are:

Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, United States of America, Austria, Bulgaria, Czech, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Republic of Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

• The New Buyer must complete the relevant payment on or before March 31, 2021 at 23:59:59 (PDT).

• The Purchase Order will automatically be closed and the Promotion will automatically be released if the payment had not been settled within seven (7) days of placing the relevant Purchase Order.

• The Promotion is only valid for one Purchase Order per New Buyer. For the avoidance of doubt, the available quota for this Promotion is limited (the “Quota”) and it shall be determined by the Promoter on a “first-come, first-served basis” based on the relevant payment time of the Purchase Order during the Promotion Period.

• Subject to the timely payment (see the above paragraph (b)) and the availability of the Quota (see the above paragraph (c)), each New Buyer shall be entitled to enjoy this Promotion for the first timely paid Purchase Order (and not any other subsequent Purchase Orders).

• Shipments which contain batteries (such as model PI966, PI967, PI969 & PI970) shall only be accepted if the required battery certifications and supporting documents have been provided. The Eligible Members shall contact the relevant supplier to confirm such specifications and requirements with the Alibaba.com Warehouse.

• The Promoter shall have the right to destroy any products at the expense of the Eligible Participant in the following scenarios: the products (or any part thereof) have failed to pass any custom clearance due to any reason attributable to the Eligible Member including but not limited to its failure to settle any duty and levy in relation thereto; and the Eligible Member refuses to accept the delivery.

7. General Rules

• By participating in this Promotion, you agree to be bound by these Terms and Conditions. Alibaba.com reserves the right to amend these Terms and Conditions as well as to vary or terminate the terms of the Promotion requirements without prior notice to you. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

• Any fraud and/or abuse of the offers and/or Coupon(s) awarded/received under the Promotion (“Offers”) by you (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of your eligibility to the Offers and/or may lead to the termination of all or part of your account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to you directly from your account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

• In the event that the Promotion is cancelled or suspended by any relevant authorities or due to a serious network attack or system failure or any other reasons, this Promotion may be terminated prematurely without prior notice to you. Such situation shall constitute a force majeure event and Alibaba.com shall not be liable for any damages or claims that arise out of the force majeure event.

• com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

• In the event that the Promotion becomes inoperable due to any computer network related reasons, you agree that Alibaba.com shall not be held liable for any damages.

• The timing and validity of any transactions and/or your eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on Alibaba.com’s own transaction records. If there is any discrepancy between the transaction records held by you and that of Alibaba.com, Alibaba.com’s records shall be conclusive and binding on you.

• com reserves the right and absolute discretion to cancel or revoke your right to participate in the Promotion or use any Offers, upon the discovery of any violation of these Terms and Conditions by you or your dishonest, malicious, fraudulent, unlawful or, in the opinion of Alibaba.com, inappropriate acts in your participation in any Promotion.

• In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms and Conditions, the English version shall prevail.

• In the event that any of the terms in these Terms and Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms and Conditions shall prevail.

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS PROMOTION, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

• Notwithstanding anything to the contrary, you acknowledge and agree that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to you or any third party for any dispute or claim that arises out of your participation in this Promotion.

• You agree that this Promotion and these Terms and Conditions are governed, interpreted and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with this Promotion must be brought in a court of competent jurisdiction in Hong Kong.

Terms and Conditions for the 2021 March Expo

“20% off Third-Party Inspection Service Fees” 

(“Terms and Conditions”)

These Terms and Conditions shall apply to the “20% off Third-Party Inspection Service Fees” promotional campaign being run as part of the March Expo 2021 on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

1. The Promotion: During the Promotion Period (as defined in Clause 2), any Eligible Participant (as defined in Clause 5) who satisfies the requirements under Clause 6 shall be entitled to 20% off third party inspection service fees on the Alibaba.com Website (excluding duties, taxes, and any other third-party expenses).(“Promotion”)

2. Promotion Period: The Promotion commences from March 1, 2021, at 00:00:00 Pacific Standard Time (PST) and ends on March 31, 2021, at 23:59:59 Pacific Daylight Time (PDT) (the “Promotion Period”).

3. Promoter: The promoter of this Promotion is 深圳市一达通供应链服务有限公司(Shenzhen One Touch Supply Chain Service Co., Ltd.), a company incorporated in the PRC with its registered office address at Room 302, Building S2, Aliyun Building, No. 3239, Keyuan South Road (Shenzhen Bay Section), Yuehai Street, Nanshan District, Shenzhen, Guangdong, PRC (“com”).

4. Availability: This Promotion is available on the Alibaba.com Website only.

5. Eligible Participant: You must be a registered member of the Alibaba.com Website (“Eligible Participant”). Notwithstanding that, any person who is an employee, officer and/or director of the Promoter (including his/her immediate family members, agents, any corporate entity in which he/she is a shareholder, director and/or employee, and, such corporate entity’s affiliates and subsidiaries) shall not be eligible to participate in this Promotion.

6. Promotion-specific Rules:

• Any Eligible Participant who complies with the following requirements shall be eligible to participate in the Promotion: (i) the Eligible Participant is a buyer on the Alibaba.com Website; (ii) there is a Trade Assurance Order entered into between the Eligible Participant and a seller on the Alibaba.com Website (regardless of whether it has concluded or otherwise); and (iii) the Eligible Participant has opted for an add-on order for inspection service(s) to be provided by professional third-party service providers authorized on the Alibaba.com Website (which are Bureau Veritas (BV), China Certification & Inspection Group (CCIC) and SGS) (“Inspection Service Order”), regardless of whether such Inspection Service Order is completed and settled within the Promotion Period.

• As long as an Eligible Participant has opted for an Inspection Service Order during the Promotion Period, the Eligible Participant will nevertheless be eligible to enjoy the discount under the Promotion notwithstanding that the Eligible Participant does not complete and settle such Inspection Service Order during the Promotion Period. For the avoidance of doubt, an Eligible Participant will not be eligible to enjoy the discount under the Promotion if the Eligible Participant opts for an Inspection Service Order for its Trade Assurance Order after the Promotion Period or after the total number of Inspection Service Orders have exceeded 2,400 during the Promotion Period, whichever is earlier.

• Subject to paragraph 6(d) below, every Eligible Participant can enjoy the discount under the Promotion for a maximum of three (3) Inspection Service Orders during the Promotion Period.

• The Promotion is limited up to the first 2,400 Inspection Service Orders during the Promotion Period. The Promotion will run on a first-come, first-served basis based on the time, provided that it is within the Promotion Period when the Eligible Participant places the relevant Inspection Service Order.

• For illustration purposes only, please see below on how the Promotion works:

(f)        For more details relating to the Inspection Services, please refer to: https://inspection.alibaba.com or contact us at TA-INSPECTION@service.alibaba.com.

7. General Rules

• (a) By participating in this Promotion, you agree to be bound by these Terms and Conditions. Alibaba.com reserves the right to amend these Terms and Conditions as well as to vary or terminate the terms of the Promotion requirements without prior notice to you. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

• Any fraud and/or abuse of the offers and/or Coupon(s) awarded/received under the Promotion (“Offers”) by you (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of your eligibility to the Offers and/or may lead to the termination of all or part of your account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to you directly from your account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

• In the event that the Promotion is canceled or suspended by any relevant authorities or due to a serious network attack or system failure or any other reasons, this Promotion may be terminated prematurely without prior notice to you. Such a situation shall constitute a force majeure event and Alibaba.com shall not be liable for any damages or claims that arise out of the force majeure event.

• com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

• In the event that the Promotion becomes inoperable due to any computer network related reasons, you agree that Alibaba.com shall not be held liable for any damages.

• The timing and validity of any transactions and/or your eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on the transaction records of Alibaba.com. If there is any discrepancy between the transaction records held by you and that of Alibaba.com, the records of Alibaba.com shall be conclusive and binding on you.

• com reserves the right and absolute discretion to cancel or revoke your right to participate in the Promotion or use any Offers, upon the discovery of any violation of these Terms and Conditions by you or your dishonest, malicious, fraudulent, unlawful, or in the opinion of Alibaba.com, inappropriate acts in your participation in any Promotion.

• In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms and Conditions, the English version shall prevail.

• In the event that any of the terms in these Terms and Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms and Conditions shall prevail.

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive, or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS PROMOTION, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

• Notwithstanding anything to the contrary, you acknowledge and agree that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to you or any third party for any dispute or claim that arises out of your participation in this Promotion.

• You agree that this Promotion and these Terms and Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any legal actions, claims, or proceedings arising out of, or in connection with this Promotion must be brought in a court of competent jurisdiction in Hong Kong.

Terms and Conditions for the March Expo 2021

“Fast Dispatch Guaranteed”
(“Terms and Conditions”)

These Terms and Conditions shall apply to the “Fast Dispatch Guaranteed” promotional campaign being run as part of the March Expo 2021 on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

The Promotion:  During the Promotion Period (as defined in Clause 2), if a Buyer (as defined in Clause 5) purchases Product(s) (as defined in Clause 6) on the designated webpage(https://sale.alibaba.com/p/rts/detail_template/index.html?path=/p/rts/detail_fast_dispatch/index.html) for this Promotion (as defined in Clause 1) on the Alibaba.com Website (“Designated Landing Page”), subject to the Condition in Clause [6], and the supplier fails to dispatch the Product(s) to the Buyer within the agreed period appeared on [“My Alibaba > Orders > All Orders”] which should not be no longer than seven (7) clear days after payment has been completed (the “Agreed Period”), the supplier will be required to pay a Compensation (as defined in Clause 6) to the Buyer. (“Promotion”).

1. Promotion Period: This Promotion commences on March 1, 2021, at 00:00:00 Pacific Standard Time (PST) and ends on March 31, 2021, at 23:59:59 Pacific Daylight Time (PDT) (the “Promotion Period”).

2. Promoter: The promoter of this Promotion is Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 8 Shenton Way, #45-01 AXA Tower, Singapore 068811 (“com”).

4. Availability: This Promotion is available on the Alibaba.com Website, Alibaba.com mobile site, Alibaba iPhone and Android App, as well as Android Pads.

5. Eligible Participant: To participate in this Promotion, you must be a registered member with a valid buyer account on the Alibaba.com Website (“Buyer”). Notwithstanding that, any person who is an employee, officer and/or director of the Alibaba.com (including his/her immediate family members, agents, any corporate entity in which he/she is a shareholder, director, and/or employee, and, such corporate entity’s affiliates and subsidiaries) shall not be eligible to participate in this Promotion.

6. Promotion-specific Rules:

• Each Buyer must comply with the following conditions to be qualified to apply for a claim for Compensation (as defined below) available under this Promotion (“Conditions”):

• (i) During the Promotion Period, the Buyer must place a “Direct Order” (i.e. you need to press “start order” on the designated webpage for this Promotion on the Alibaba.com Website) for products displaying the “fast dispatch” logo on the dedicated webpage on the Alibaba.com Website for this Promotion (“Product(s)”).

• (ii) The Buyer must have completed payment for the Product(s) within seven (7) days of placing the Order.

• (iii) The Product(s) in the Order must not be sample products.

• (iv) The supplier must have failed to dispatch the Product(s) within the Agreed Period.

• (v) The Buyer must not cancel the Order for the Product(s) (i.e. the Buyer shall still want the Product(s) to be dispatched even if the dispatch date is after the Agreed Period.

• (vi) The Buyer must not change or amend the delivery address for the receipt of the Product(s) after completing payment for the relevant Order.

• Rules relating to the Compensation:

• (i) In the event the Product(s) have not been delivered within the Agreed Period, an “[Make a Claim]” icon will appear on the Buyer’s account (“My Alibaba > Orders > All Orders”) on the Alibaba.com Website which shall allow a Buyer to make a claim for a Refund on the Alibaba.com Website within 60 calendar days after expiration of the Agreed Period (“Compensation”).

• (ii) After a Buyer completes the claim for Compensation, such Buyer shall receive redeemable coupons for future Direct Pay Orders (“Coupons”).

• (iii) Each Buyer may only apply for one (1) claim for Compensation per each valid Order made during the Promotion Period.

• The total amount of a Coupon that may be distributed to a Buyer is dependent on the following circumstances:

• (i) For Orders yet to be dispatched: Coupons shall be worth 10% of the actual Order amount (excluding any service fees payable by the Buyer) and shall be capped at a maximum amount of US $100 (one hundred US dollars).

• (ii) For Orders that have already been dispatched but later than the Agreed Period: Coupon shall be worth 10% of the actual Order amount (excluding any service fees payable by the Buyer) and shall be capped at a maximum amount of US $100 (one hundred US dollars).

• (iii) For the avoidance of doubt, if a Buyer is eligible for applying for Compensation under both this Fast Dispatch Promotion and our On-Time Delivery Guaranteed Promotion, the Buyer shall only apply for Compensation under the On-Time Delivery Guaranteed Promotion.

• (iv) For the avoidance of doubt, if a Buyer wishes to apply for a refund for the Order on the Alibaba.com Website, the Buyer may still do so after receiving the Coupons. The refund application process is the same as the existing dispute settlement process (which is accessible on the rules center of the Alibaba.com Website) and the amount of coupon the Buyer used for the Order will be deducted from the amount of refund. However, Buyers shall not claim Compensation after having submitted an application for a refund on the Alibaba.com Website.

• Rules relating to the Coupon(s):

• (i) An eligible Buyer will be given the relevant Coupon on ‘My Alibaba > My Coupons’ on the Alibaba.com Website.

• (ii) The Coupon(s) shall only be redeemed for Direct Pay Orders on the Alibaba.com Website (excluding electronic foreign exchange collection orders). A Buyer may use a Coupon to redeem the following amounts in the Order: the selling price of the Product(s) and logistics fees, but in no event will the Buyer be able to redeem any amounts for any payable service fees by the Buyer.

• (iii) The Coupon(s) may be used within 90 calendar days after the date the Coupon is issued (“Deadline”). Any Coupon which is unused after the Deadline shall be invalid and void.

• (iv) The Coupon(s) may be used in combination with other discounts offered by other merchants on the Alibaba.com Website, logistics fee-related exemptions, as well as other coupons offered by other merchants on the Alibaba.com Website, provided that the actual amount of the Buyer’s new order (excluding any payable service fees by the Buyer) is not less than US $1.00 (one US dollar).

• (v) The Coupon amount will be rounded up to the nearest whole number. For example, if the Order amount is US $268 (two hundred and sixty-eight US dollars), and the Buyer is entitled to 10% Compensation, then a Coupon in the amount of US $27 (twenty-seven US dollars) will be issued to the Buyer.

• (vi) The maximum amount of a single Coupon is US $50 (fifty US dollars). If the amount of Compensation to be issued to the Buyer is higher than US $50 (fifty US dollars), then two (2) Coupons in equal amounts will be issued to the Buyer.

• (vii) For each Direct Pay Orders on the Alibaba.com Website, only one (1) Coupon can be used.

• (viii) If a Buyer had used a Coupon for an order and later applies for a refund for such order, the Coupon shall not be refunded. The maximum refundable amount shall be the actual amount for the order (excluding any payable service fees by the Buyer).

• (ix) The Coupon(s) cannot be cashed in, sold, or transferred. Any Coupon(s) awarded under this Promotion shall only be used by the original recipient of the Coupon (i.e. the Buyer).

• Under the following circumstances, Alibaba.com has the right to reject a claim for Compensation and shall not have any obligation to provide any Coupon(s) to the Buyer:

• (i) Reasons attributable to the Buyer or recipient of the Product(s): In relation to late dispatch of Product(s), the Buyer failed to provide the relevant document(s) or certificate(s) as required for customs clearance, or the recipient of the Product(s) failed to sign for acceptance of the Product(s) within the specified time;

• (ii) Unusual custom operations: This includes but is not limited to any delay, confiscation, and/or destruction of the Product(s) due to unexpected/uncommon custom declarations at the port of departure, incomplete export information, custom clearance at the port of destination, custom inspection, lack of documents or information (including declaration value) or unclear description(s) in any commercial invoices;

• (iii) Reasons attributable to the recipient of the Product(s): This includes but is not limited to the need to seek further confirmation/clarification from the Buyer and/or the recipient of the Product(s) for some information during shipping, any delay due to the time taken by the Buyer and/or the recipient of the Product(s) to settle any applicable tariff, levy, etc., as well as any refusal by the recipient of the Product(s) to acknowledge receipt of the Product(s);

• (iv) Supplier or the recipient of the Product(s) has provided notice to discard the Product(s), or has made additional requests that are uncommon and/or unreasonable thereby causing a delay to the dispatch of the Product(s);

• (v) Any delays which are caused due to reasons not respectively within the reasonable control of Alibaba.com or the Selected Logistics Provider (including but not limited to any force majeure events such as an earthquake, typhoon, fire, flood, war, telecommunications interruption, and/or any other natural or man-made disaster(s) as well as any delay caused by health pandemics or epidemics) or any reasons attributable to the recipient of the Product(s);

• (vi) the Product(s) contains hazardous materials; and

• (vii) A shipment that contains batteries (such as model PI966, PI967, PI969 & PI970) shall only be accepted if the required battery certifications and supporting documents have been provided. All Buyers shall be obliged to contact the relevant suppliers, and to request the suppliers to confirm such specifications and requirements with the Selected Logistics Provider.

7. General Rules

• By participating in this Promotion, you agree to be bound by these Terms and Conditions. Alibaba.com reserves the right to amend these Terms and Conditions as well as to vary or terminate the terms of the Promotion requirements without prior notice to you. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

• Any fraud and/or abuse of the offers and/or Coupon(s) awarded/received under the Promotion (“Offers”) by you (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of your eligibility to the Offers and/or may lead to the termination of all or part of your account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to you directly from your account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

• In the event that the Promotion is canceled or suspended by any relevant authorities or due to a serious network attack or system failure or any other reasons, this Promotion may be terminated prematurely without prior notice to you. Such a situation shall constitute a force majeure event and Alibaba.com shall not be liable for any damages or claims that arise out of the force majeure event.

• com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

• In the event that the Promotion becomes inoperable due to any computer network related reasons, you agree that Alibaba.com shall not be held liable for any damages.

• The timing and validity of any transactions and/or your eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on Alibaba.com’s own transaction records. If there is any discrepancy between the transaction records held by you and that of Alibaba.com, Alibaba.com’s records shall be conclusive and binding on you.

• com reserves the right and absolute discretion to cancel or revoke your right to participate in the Promotion or use any Offers, upon the discovery of any violation of these Terms and Conditions by you or your dishonest, malicious, fraudulent, unlawful, or in the opinion of Alibaba.com, inappropriate acts in your participation in any Promotion.

• In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms and Conditions, the English version shall prevail.

• In the event that any of the terms in these Terms and Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms and Conditions shall prevail.

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive, or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS PROMOTION, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

• Notwithstanding anything to the contrary, you acknowledge and agree that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to you or any third party for any dispute or claim that arises out of your participation in this Promotion.

• You agree that this Promotion and these Terms and Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any and all legal actions, claims, or proceedings arising out of, or in connection with this Promotion must be brought in a court of competent jurisdiction in Hong Kong.

Terms and Conditions for the March Expo 2021

“On-Time Delivery Guaranteed” 
(“Terms and Conditions”)

These Terms and Conditions shall apply to the “On-Time Delivery Guaranteed” promotional campaign being run as part of the March Expo 2021 on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

The Promotion:  During the Promotion Period (as defined in Clause 2), if a Buyer (as defined in Clause 5) purchases Product(s) (as defined in Clause 6) on the designated webpage（https://sale.alibaba.com/p/rts/detail_template/index.html?path=/p/rts/detail_fast_dispatch/index.html）for this Promotion (as defined in Clause 1) on the Alibaba.com Website (“Designated Landing Page”) and has chosen the Selected Logistics Partner (as defined in Clause 6), such Product(s) should be dispatched to the Buyer within the Estimated Delivery Time (as defined in Clause 6) after payment has been completed successfully within seven (7) days of placing the order for the Product(s). Subject to the Conditions in Clause 6, if the Product(s) are not dispatched to the Buyer within the Estimated Delivery Time (as evidenced by the logistics records on the Alibaba.com Website), the Buyer may apply for Compensation (as defined in Clause 6) (“Promotion”).

1. Promotion Period: This Promotion commences on March 1, 2021, at 00:00:00 Pacific Standard Time (PST) and ends on March 31, 2021, at 23:59:59 Pacific Daylight Time (PDT) (the “Promotion Period”).

2. Promoter: The promoter of this Promotion is Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 8 Shenton Way, #45-01 AXA Tower, Singapore 068811 (“com”).

4. Availability: This Promotion is available on the Alibaba.com Website, Alibaba.com mobile site, Alibaba iPhone and Android App, as well as Android Pads.

5. Eligible Participant: To participate in this Promotion, you must be a registered member with a valid buyer account on the Alibaba.com Website (“Buyer”). Notwithstanding that, any person who is an employee, officer, and/or director of the Alibaba.com (including his/her immediate family members, agents, any corporate entity in which he/she is a shareholder, director and/or employee, and, such corporate entity’s affiliates and subsidiaries) shall not be eligible to participate in this Promotion.

6. Promotion-specific Rules:

• Each Buyer must comply with the following conditions in order to be qualified to apply for a claim for Compensation (as defined below) available under this Promotion (“Conditions”):

• (i) During the Promotion Period, the Buyer must (A) place a “Trade Assurance order” on the Designated Landing Page (“Order”) for products displaying the “OTD-guaranteed” logo on the Designated Landing Page (“Product(s)”) and (B) choose one of the selected logistics providers for this Promotion that will deliver the Product(s) to an address covered by such logistics provider (“Selected Logistics Provider”).
• (ii) The Buyer must have completed payment for the Product(s) within seven (7) days of placing the Order.

• (iii) The Product(s) in the Order must not be sample products.

• (iv) The supplier must have failed to dispatch the Product(s) within the estimated delivery time, which shall collectively mean (A) the lead time, (B) shipping time, and (C) handling time (which will respectively be indicated on the Designated Landing Page after payment) (“Estimated Delivery Period”).

• (v) The Buyer must not cancel the Order for the Product(s) (i.e. the Buyer shall still want the Product(s) to be dispatched even if the dispatch date is after the Estimated Delivery Time).

• (vi) The Buyer must not change or amend the delivery address for the receipt of the Product(s) after completing payment for the relevant Order.

• Rules relating to the Compensation:

• (i) In the event the Product(s) have not been delivered within the Estimated Delivery Period, an “[Make a claim]” icon will appear on the Buyer’s account (My Alibaba > Orders > All Orders) on the Alibaba.com Website which shall allow a Buyer to make a claim for compensation within 60 calendar days after the end of the Estimated Delivery Period (“Compensation”).

• (ii) After a Buyer completes the claim for Compensation, such Buyer shall receive redeemable coupons for future Direct Pay Orders (“Coupons”).

• (iii) Each Buyer may only apply for one (1) claim for Compensation per each valid Order made during the Promotion Period.

• The total amount of a Coupon that may be distributed to a Buyer is dependent on the following circumstances:

• (i) For Orders yet to be dispatched: Coupons shall be worth 10% of the actual Order amount (excluding any service fees payable by the Buyer) and shall be capped at a maximum amount of US $100 (one hundred US dollars);

• (ii) For Orders that have already been dispatched:

1. Late dispatch: Coupon shall be worth 10% of the actual Order amount (excluding any service fees payable by the Buyer) and shall be capped at a maximum amount of US $100(one hundred US dollars);

1. On-time dispatch:

1. If delivery took the Estimated Delivery Time + N (where ‘N’ is less than 20 days), the Coupon shall be worth 10% of the actual Order amount (excluding any service fees payable by the Buyer) and shall be capped at a maximum amount of US $100 (one hundred US dollars); or

1. If delivery took the Estimated Delivery Time + N (where ‘N’ is more than 20 days), the Coupon shall be worth 100% of the actual Order amount (excluding any service fees payable by the Buyer), and shall be capped at a maximum amount of US $100 (one hundred US dollars).

• (iii) For the avoidance of doubt, if a Buyer wishes to apply for a refund for the Order on the Alibaba.com Website, the Buyer may still do so after receiving the Coupons. The refund application process is the same as the existing dispute settlement process (which is accessible on the rules center of the Alibaba.com Website) and the amount of coupon the Buyer used for the Order will be deducted from the amount of refund. However, Buyers shall not claim Compensation after having submitted an application for a refund on the Alibaba.com Website.

• Rules relating to the Coupon(s):

• (i) An eligible Buyer will be given the relevant Coupon on ‘My Alibaba > My Coupons’ on the Alibaba.com Website.

• (ii) The Coupon(s) shall only be redeemed for Direct Pay Orders on the Alibaba.com Website (excluding electronic foreign exchange collection orders). A Buyer may use a Coupon to redeem the following amounts in the Order: the selling price of the Product(s) and logistics fees, but in no event will the Buyer be able to redeem any amounts for any payable service fees by the Buyer.

• (iii) The Coupon(s) may be used within 90 calendar days after the date the Coupon is issued (“Deadline”). Any Coupon which is unused after the Deadline shall be invalid and void.

• (iv) The Coupon(s) may be used in combination with other discounts offered by other merchants on the Alibaba.com Website, logistics fee-related exemptions, as well as other coupons offered by other merchants on the Alibaba.com Website, provided that the actual amount of the Buyer’s new order (excluding any payable service fees by the Buyer) is not less than US $1.00 (one US dollar).

• (v) The Coupon amount will be rounded up to the nearest whole number. For example, if the Order amount is US $268 (two hundred and sixty-eight US dollars), and the Buyer is entitled to 10% Compensation, then a Coupon in the amount of US $27 (twenty-seven US dollars) will be issued to the Buyer.

• (vi) The maximum amount of a single Coupon is US $50 (fifty US dollars). If the amount of Compensation to be issued to the Buyer is higher than US $50 (fifty US dollars), then two (2) Coupons in equal amounts will be issued to the Buyer.

• (vii) For each Direct Pay order on the Alibaba.com Website, only one (1) Coupon can be used.

• (viii) If a Buyer had used a Coupon for an order and later applies for a refund for such order, the Coupon shall not be refunded. The maximum refundable amount shall be the actual amount for the order (excluding any payable service fees by the Buyer).

• (ix) The Coupon(s) cannot be cashed in, sold, or transferred. Any Coupon(s) awarded under this Promotion shall only be used by the original recipient of the Coupon (i.e. the Buyer).

• Under the following circumstances, Alibaba.com has the right to reject a claim for compensation and shall not have any obligation to provide any Coupon(s) to the Buyer:

• (i) Reasons attributable to the Buyer or recipient of the Product(s): Concerning late dispatch of Product(s), the Buyer failed to provide the relevant document(s) or certificate(s) as required for customs clearance, or the recipient of the Product(s) failed to sign for acceptance of the Product(s) within the specified time;

• (ii) Unusual custom operations: This includes but is not limited to any delay, confiscation, and/or destruction of the Product(s) due to unexpected/uncommon custom declarations at the port of departure, incomplete export information, custom clearance at the port of destination, custom inspection, lack of documents or information (including declaration value) or unclear description(s) in any commercial invoices;

• (iii) Reasons attributable to the recipient of the Product(s): This includes but is not limited to the need to seek further confirmation/clarification from the Buyer and/or the recipient of the Product(s) for some information during the course of shipping, any delay due to the time taken by the Buyer and/or the recipient of the Product(s) to settle any applicable tariff, levy and etc., as well as any refusal by the recipient of the Product(s) to acknowledge receipt of the Product(s);

• (iv) Supplier or the recipient of the Product(s) has provided notice to discard the Product(s), or has made additional requests that are uncommon and/or unreasonable thereby causing a delay to the dispatch of the Product(s);

• (v) Any delays which are caused due to reasons not respectively within the reasonable control of Alibaba.com or the Selected Logistics Provider (including but not limited to any force majeure events such as an earthquake, typhoon, fire, flood, war, telecommunications interruption, and/or any other natural or man-made disaster(s) as well as any delay caused by health pandemics or epidemics) or any reasons attributable to the recipient of the Product(s);

• (vi) the Product(s) contains hazardous materials; and

• (vii) A shipment that contains batteries (such as model PI966, PI967, PI969 & PI970) shall only be accepted if the required battery certifications and supporting documents have been provided. All Buyers shall be obliged to contact the relevant suppliers, and to request the suppliers to confirm such specifications and requirements with the Selected Logistics Provider.

• The Selected Logistics Provider and/or any customs authorities with customs jurisdiction may have the right to destroy any Product(s) at the sole cost and expense of the Buyer in certain scenarios, including but not limited to:

• (i) the Product(s) (or any part thereof) failed to pass any customs clearance requirements due to any reason attributable to the Buyer, including but not limited, to the Buyer’s failure to settle any customs duty and/or levy in relation thereto; or

• (ii) the recipient of the Product(s) refuses to accept delivery.

7. General Rules

• By participating in this Promotion, you agree to be bound by these Terms and Conditions. Alibaba.com reserves the right to amend these Terms and Conditions as well as to vary or terminate the terms of the Promotion requirements without prior notice to you. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

• Any fraud and/or abuse of the offers and/or Coupon(s) awarded/received under the Promotion (“Offers”) by you (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of your eligibility to the Offers and/or may lead to the termination of all or part of your account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to you directly from your account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

• In the event that the Promotion is canceled or suspended by any relevant authorities or due to a serious network attack or system failure or any other reasons, this Promotion may be terminated prematurely without prior notice to you. Such a situation shall constitute a force majeure event and Alibaba.com shall not be liable for any damages or claims that arise out of the force majeure event.

• com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.

• In the event that the Promotion becomes inoperable due to any computer network related reasons, you agree that Alibaba.com shall not be held liable for any damages.

• The timing and validity of any transactions and/or your eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on the transaction records of Alibaba.com. If there is any discrepancy between the transaction records held by you and that of Alibaba.com, the records of Alibaba.com shall be conclusive and binding on you.

• com reserves the right and absolute discretion to cancel or revoke your right to participate in the Promotion or use any Offers, upon the discovery of any violation of these Terms and Conditions by you or your dishonest, malicious, fraudulent, unlawful, or in the opinion of Alibaba.com, inappropriate acts in your participation in any Promotion.

• In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms and Conditions, the English version shall prevail.

• In the event that any of the terms in these Terms and Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms and Conditions shall prevail.

• Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive, or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS PROMOTION, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

• Notwithstanding anything to the contrary, you acknowledge and agree that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to you or any third party for any dispute or claim that arises out of your participation in this Promotion.

• You agree that this Promotion and these Terms and Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. Any legal actions, claims, or proceedings arising out of, or in connection with this Promotion must be brought in a court of competent jurisdiction in Hong Kong.