BOOM NEWS! Provide instant service - "Online Chat Service"

(Monday – Sunday, 0:00-24:00)!

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FAQ:

1．Why did Alibaba provide live customer service?

While we continue to improve our support and provide the world-class customer service to our global gold supplier members, we decided to transfer our current email service to live chat service. With the service mode transfer, we hope to we hope to bring you the premium services and provide you with better support resource to enhance your experience with Alibaba.com.

2．What is the benefit of this service mode transfer for global gold supplier members?

Your original service items will remain unchanged after the service mode transfer. In addition, we will provide better platform support and better support efficiency to our global gold supplier members.

If you have any questions or suggestions, you may contact us online directly (Monday – Sunday, 0:00-24:00). Your feedback will help us continue improving our service.

3. Will the service be of the same quality after the transition?

Yes. Our current service standards will remain unchanged, and we will continue to improve our service quality to provide you with the best customer experience.

4.How do I contact Alibaba after the service mode transition? 

1). If you have any questions while using your Alibaba global gold supplier account, you may contact us through online service entrance point (Monday – Sunday, 0:00-24:00). The live chat service logo is like below（To contact online service, please kindly click on the floating window in account management page）:

2). Or you may contact online chat service at Help Center: https://service.alibaba.com/ensupplier as below: 

To contact onlive chat, please kindly select any question in the list page. And you shall see the page and then click on the button as below:

If you have not signed in your account, you may kindly click the below button to contact online chat service as a tourist.