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Introduction
1 What is Trade Assurance?

Trade Assurance is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers you in the event of shipping or quality-related disputes.

                     

You're covered if:

  • Your products are not shipped on time as per the contract with your supplier
  • Your products do not meet the quality standards as per the contract with your supplier

 

2 How to use Trade Assurance?

1. CONFIRM your order online with a Trade Assurance supplier to get full protection.

2. PAY to the supplier's CITIBANK account designated by Alibaba.com via e-Checking, Credit Card or Telegraphic Transfer (T/T).

  Learn more >
Ordering
1 Search & Contact a Trade Assurance Supplier

1. Simply tick the Trade Assurance filter when searching for a product:

 

 

2. Click "Contact Supplier | Chat Now" or click on the company name:

 

2 Place Your Trade Assurance Order

Protect both your offline and online orders with Trade Assurance:

1. For offline orders, you may ask your supplier to draft a contract for you which you can then upload. Click here to protect your offline order now!

2. For online orders, click "Start Order" on the product details page, the quotation page or the supplier's minisite and complete the Trade Assurance contract yourself:


3 Select Your Coverage Type

 

Pre-shipment

You're covered for your initial payment.

 

Post-delivery

You're covered for the full amount of your order payment.


 

 

 

 

 

With pre-shipment coverage, please check the quality of your products before shipment. You can check the quality yourself (i.e. request samples, photos, videos), or place an inspection order with a third-party company*

 

  With post-delivery coverage, please check your order’s product quality within 90 days of shipment and within 15 days of the products clearing customs.  
*Third-party Inspections: Alibaba.com has partnered with 3 companies (SGS, BV, and TUV). Standard fees are US $200 for inspections within China and US $300 for inspections overseas.
 

The covered amount varies depending on coverage, for example if: 

Total Order Amount Initial Payment
        US $3000      US $1500

  • With pre-shipment coverage, the covered amount is USD $1500 (the initial payment)
  • With post-delivery coverage, the covered amount is USD $3000 (the total order amount)

 

 

4 Confirm Your Order Online

You have two options available:

1. Fill in the order form through the Message Center and click "Confirm Order". You can also remind the supplier to confirm it on his side. If you have a paper or electronic version of your contract, you can upload it.

2. Confirm the order on your Order Details page:

Payment
1 Make Your Initial Payment

Sign into 'My Alibaba' and find the order you want to make payment for:

2 Select Your Payment Method

You have three payment options available:


 

e-Checking


Learn more >
  • Low transaction fees (US $15 per transaction)
  • e-Checking is only available to buyers with checking accounts from any bank in the United States
  • Fast transfers (it takes 4-5 working days once you've verified your checking account & authorized Alibaba.com to make payment deductions on your behalf)

 


Credit Card

  • Visa or MasterCard
  • Payment limit per transaction is US $20,000
  • Payments require 2-3 working days to arrive in your supplier’s designated bank account

 


Telegraphic Transfer (T/T)

  • Funds usually require 3-7 working days to arrive in your supplier’s designated bank account
  • The transaction fee will vary by country – please check with your local bank for details

 


 

Why does my payment status still say "pending payment"?

>e-Checking: After paying by e-Checking, the order status will state "payment processing". This is because it takes 4-5 working days to reach the suppliers account. The order status will then change to "waiting for supplier's shipment".

>Credit Card: After paying by credit card, the payment status will be updated in the system within 30 minutes. Thank you for your patience and understanding.

>Telegraphic Transfer (T/T): After paying by telegraphic transfer and your payment has been received, the status will change to "waiting for supplier to ship order". If the supplier has received your payment but the status still shows "waiting for payment", please click here to contact Alibaba.com's customer service team.

 

 

3 Check Your Shipment

Please check your shipment in "Delivery Details" or contact your supplier.

4 Pay the Balance

Once you have made the initial payment, you can negotiate with the supplier to pay the balance before or after your order has been delivered.

Go to the "Order Details" page and click "Pay the Balance". Choose to complete the balance payment with e-Checking, Credit Card, or Telegraphic Transfer (T/T).

Complete Order
1 Confirm Receipt

When the order has been shipped and your balance payment has arrived at your supplier's account, your order status will change to "Waiting for Delivery Confirmation". You can then click "Confirm" on the order details page to confirm receipt of your shipment.

2 Leave Feedback for your Supplier

When you have confirmed receipt, the order will be complete. You may then leave feedback about the supplier to share your overall experience with other buyers.

Disputes & Refunds
1 Opening a Dispute

Trade Assurance covers you in the event of shipping or quality-related disputes.

You can access the dispute function once your initial payment is complete. If the shipping time or product quality does not meet the required standards set in your contract, you can open a dispute:

2 Getting a Refund

You have three payment options available:


 

e-Checking


Learn more >
  • Low transaction fees (US $15 per transaction)
  • e-Checking is only available to buyers with checking accounts from any bank in the United States
  • Fast transfers (it takes 4-5 working days once you've verified your checking account & authorized Alibaba.com to make payment deductions on your behalf)

 


Credit Card

  • Visa or MasterCard
  • Payment limit per transaction is US $20,000
  • Payments require 2-3 working days to arrive in your supplier’s designated bank account

 


Telegraphic Transfer (T/T)

  • Funds usually require 3-7 working days to arrive in your supplier’s designated bank account
  • The transaction fee will vary by country – please check with your local bank for details

 


 

Why does my payment status still say "pending payment"?

>e-Checking: After paying by e-Checking, the order status will state "payment processing". This is because it takes 4-5 working days to reach the suppliers account. The order status will then change to "waiting for supplier's shipment".

>Credit Card: After paying by credit card, the payment status will be updated in the system within 30 minutes. Thank you for your patience and understanding.

>Telegraphic Transfer (T/T): After paying by telegraphic transfer and your payment has been received, the status will change to "waiting for supplier to ship order". If the supplier has received your payment but the status still shows "waiting for payment", please click here to contact Alibaba.com's customer service team.