• Sourcing Solutions
  • Services & Membership
  • Help & Community
Supplier OnlinePerformance Index

What is SOPI

Introduction

Starting from September 6, 2020 PT, Supplier Online Performance Index (SOPI) will be officially launched on Alibaba.com (formerly known as Transaction Level). This platform upgrade is a data-driven index that presents suppliers’ business performance on Alibaba.com.Their performance is measured in terms of presentation quality, product popularity, transaction volume and service quality, and the lowest score of the above four indicators is taken as the SOPI. Furthermore, the SOPI can be classified into six levels (0-5), with 5 as the highest. Level-0 suppliers are represented by a grey diamond icon, while the rest have corresponding diamond indicators in orange. SOPI currently applies to suppliers within Greater China only. SOPI for suppliers excluded from this region is coming soon.
Selected Elite suppliers will be classified directly as Level-5 suppliers during the Elite Partner Event (2021.6.14-2021.7.13 PST), different from other Level-5 suppliers on Alibaba.com. Click the「Learn more」button for more details. Learn More

The lowest score of the four dimensions is taken as the SOPI.
  • Presentation Quality
  • Product Popularity
  • Transaction Volume
  • Service Quality
Update TimeThe 4th of every calendar month (PT)
SOPI
  • Level 0
  • Level 1
  • Level 2
  • Level 3
  • Level 4
  • Level 5
How SOPI worksLearn how to calculate and define SOPI indicators:

The presentation quality is a weighted score of:

The mini-site’s average product growth score, where each product is scored based on information completeness, service offerings (e.g. product customization or samples), the number of recent inquiries, and the number of buyers. This indicator is calculated on the last day of every calendar month and includes all products posted by the supplier on Alibaba.com.
The number of products with a product growth score of 80 or above.
The number of certifications owned by the supplier. For Verified Suppliers, certifications include enterprise qualifications (e.g. ISO certificates), product qualifications, as well as trademark and patent certifications. For Golden Suppliers, certifications include trademark certifications only.
* Note:
(i) All time periods stated above are referred in Pacific Time (PT).
(ii) This above calculation will be translated into other languages, if there is any inconsistency between the English and other versions, the English version shall prevail.
(iii) Scoring matrices may vary depend on where the suppliers are incorporated.